Elder Abuse Response Services (EARS) were launched in July 2017 following the review and reconfiguration of Elder Abuse and Neglect Prevention Services.

What is Elder Abuse and Neglect?

Elder Abuse and Neglect is a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older person.

What is the Tipu Ora Elder Abuse Rapid Response Services (EARRS)

Tipu Ora EARRS address the immediate needs of older people experiencing, or at risk of experiencing (or perceived to be experiencing), abuse and neglect across Whakatane District, Western Bay of Plenty District and Taupo District, in a timely manner.

Who are our clients?

Tipu Ora EARRS target clients are older people (aged 65 years and over) and their families/whanau.


What is our purpose?

Tipu Ora EARRS aim to:

  • deliver a primary focus on intervention - direct assistance for older people experiencing abuse and neglect.

  • deliver interventions that are responsive to the needs of older people who have experienced or at risk of abuse or neglect in a timely manner.

  • deliver interventions that are culturally responsive, particularly Māori, Pasifika peoples, and migrants.

  • prevent re-victimisation of older people experiencing abuse or neglect.

What we achieve

  • older people experiencing or at risk of experiencing (or perceived to be experiencing) abuse and neglect are protected and safe.

  • older people’s views are respected, valued  as they are the experts about their lives. 

  • older people are empowered to be self-determining, independent and confident in their daily life.

  • older people, their families and whānau are connected to services and their community.

In turn, these outcomes will contribute to the longer term outcomes for New Zealanders:

  • more people in communities have zero tolerance for Elder Abuse and Neglect, they have the  confidence to intervene, and know where to go to get help.

  • improved and sustainable healthy relationships with whānau and support networks.

  • improved independence and resilience of older people.

Over time, these will ultimately support:

  • older people being resilient and have the capability and resources to lead an independent life.

  • older people not being victimised.

  • the improved wellbeing of older people, their family and whanau. 

  • all New Zealanders valuing and protecting older people and understanding the impacts of Elder Abuse and Neglect, and knowing where to go to get help.


Addressing the immediate needs of older people experiencing, or at risk of, elder abuse and neglect

© 2017 Manaaki Ora Trust t/a Tipu Ora

Free phone 0800 348 2400
  • w-facebook

Monday -  Friday     8:30 am - 5:00 pm